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Services

Network Operations Center - NOC

16 April 2024 | NOC

 

 

Network Operations Center
NOC

Network Operations Center

Contacts

  monday - friday | 8:00 - 20:00

  +06 4962 2550
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other contacts

NOC (Network Operations Center)

The GARR service is responsible for managing and operating the network infrastructure, handling fault management, activating new connections, and collecting and publishing traffic statistical data.

The GARR NOC is responsible for managing the GARR network infrastructure and ensuring its efficient operation.

Traffic statistics

Network management

Mgmt Section

Fault reporting

Procedure

Trouble Ticket System

go to TTS

go to the  Other networks connections page

Other networks connections

other network

Customized connectivity

your connectivity

Security

go to GARR CERT

go to the Documents page

Documents

go to Documents

FAQs

FAQs

go to FAQs

NOC Team

Meet the team

 Network management section

We manage the GARR network infrastructure to ensure its efficient operation

Network management

  • GINS (GARR Integrated Networking Suite)

    GINS is a software suite that includes tools for network issue diagnostics and tracking, traffic statistics acquisition and visualization, and network activity reporting.

    The status and performance of the GARR network are constantly monitored to ensure the most efficient service possible to the Italian University and Research community. GINS provides online public statistics and customized access for individual organizations.

    Got to GINS website

  • Monitoring

    It performs continuous monitoring of the infrastructure and network performance.
    It analyzes and resolves issues related to network software, hardware, services, and applications.

    Statistics

    • Traffic statistics
    • User site traffic statistics
    • POP traffic statistics
    • Peering traffic statistics
    • Links traffic statistics
    • WeatherMap
    • WeatherMap backbone IP
  • Alarm Management and Activations

    It interacts with telecommunication operators for alarm management and user connection activation at the RCs.
    It tracks network incidents and maintenance through trouble tickets.

    Trouble Ticket System

    • Trouble Ticket System
    • Tickets in progress
    • POP tickets
    • Network Services tickets
    • Fault reporting
  • Routing

    It performs IP routing functions on the components of the national network infrastructure (including international links and peering connections with NAPs and ISPs) and implements routing policies on the routers in harmony with the defined topology and functionalities.

    It serves as the primary point of contact for network users and NOCs of other networks.

    CONNECTIONS TO OTHER NETWORKS

  • Maintenance and support

    It carries out scheduled maintenance, network migrations, coordinates field technician interventions when necessary, provides user support in configuring their network devices, keeps network infrastructure documentation up to date, and produces regular reports on network operation.

    Maintenance and support

  • Configurations for new users

    Configures Concentration Routers to accommodate User Router (UR) connections, in coordination with telecommunications operators. Interacts with the technical departments (NMC) of TLC Operators and the TAC (Technical Assistance Center) of network equipment vendors. Tests and activates new optical/IP circuits and services.

    Network technologies Network map

  • Security

    Filter network traffic in case of security incidents and DoS attacks in close collaboration with GARR-CERT

    GARR CERT

  • Integration with European networks

    It interacts with the GÉANT Pan-European network NOC for the management of international connectivity.

    Integration with European networks

FAULT REPORTING PROCEDURE

The trouble ticket system allows tracking of all interventions involving service interruptions, software/hardware updates, and maintenance of GARR equipment and lines.

Trouble tickets are issued and managed by the NOC in response to:

  • Identification of an issue following an alarm generated by NOC monitoring procedures
  • Identification of an issue by the NOC
  • Notification from an APM (Access Port Manager) of GARR network users
  • Notification from telecommunication operators

The NOC monitors the evolution of the issue and provides appropriate updates following relevant status changes. Upon completion of operations, the trouble ticket is closed, reporting details about the nature of the intervention/problem.
The responsible individuals for access to the GARR network are informed of the existence of an issue by sending an email to the APM mailing list for every opening/modification/closure of a trouble ticket.
The names of the Access Port Managers (APMs) are communicated to the NOC by the GARR Directorate.

Who can contact the NOC

The GARR NOC can only be directly contacted by the GARR users' Access Port Managers (APMs).

Each APM represents a single entity/institution connected to GARR and is responsible for managing the configuration of the user router through which access to GARR is established. They also interact with the NOC whenever issues arise with the connections that affect this access.

End-to-end connectivity services to establish direct, physical, or virtual links

Customized connectivity section

Customized connectivity

Upon request, GARR provides end-to-end connectivity services to establish direct, physical, or virtual links between two or more locations in order to extend its data centers geographically or to segregate data from specific applications and share resources transparently.

 Dedicated connectivity is a fee-based service.

  • Dark fiber

    Most accesses are implemented using DF (dark fiber) between the Point of Presence (POP) and the user's site or on GARR transmission infrastructure. In case of unavailability of one of these methods, transport is carried out via Lambda Wave or through SDH mode accesses, implemented on operator circuits.
  • Bandwidth upgrade

    According to the requirements, it is possible to perform upgrades to 1-10 Gbps or multiples, up to 100 Gbps.

Types of connections

  • IP Access

    It constitutes the basic connectivity for access and is usually implemented through a point-to-point connection between the site and the nearest GARR POP. If necessary, it is possible to configure accesses on different POPs to ensure connectivity in case of a fault on the primary link. Through appropriate rerouting protocols, traffic can be moved to the functioning link.
  • L3VPN

    It is a Layer 3 Virtual Private Network (VPN) service. User traffic can be securely transported between the various locations of an organization over a public network. This type of service is requested, for example, by organizations with distributed offices nationwide that need to communicate securely over proprietary networks, separate from public ones.
  • L2VPN

    It is a Layer 2 Virtual Private Network (VPN) service. The principle is the same as L3VPN but in this case, it is applied at Layer 2 (data link).
  • VPLS

    It is an Ethernet-based service that provides a Layer 2 (data-link layer) point-to-multipoint virtual private connectivity (LAN-type). VPLS allows devices located in geographically distinct sites to be connected to the same Ethernet LAN network. From the device's perspective, it will appear directly connected to the remote device even though it is traversing the backbone network.
  • END TO END

    End-to-end connections are direct links between two points in the network. These connections can terminate either on routers, thus traversing the IP network, or on transmission equipment, thus traversing the optical network. Logically, they can be represented as a cable that interconnects two points (sites) of the network, carrying only the traffic from site A to site B and vice versa.

NOC Team

  • Fabrizio Bataloni

    Fabrizio Bataloni

    Manager

  • Luna Nike Mora

    Luna Nike Mora

  • Agostino Tasca

    Agostino Tasca

  • Marco Parisi

    Marco Parisi

  • Lorenzo Ercoli

    Lorenzo Ercoli

  • Manuel Petrianni

    Manuel Petrianni

For more information about the services or to request activation

contact us

Network Information Center - NIC

21 May 2024 | NIC

 

Network Information Center
NIC

Contacts :  Network Information Center

Contacts

  +06 4962 2044
  This email address is being protected from spambots. You need JavaScript enabled to view it.

other contacts

GARR NIC (Network Information Center)

This service handles the free registration of .it and .eu domain names for all institutions connected to the GARR network.

GARR offers a secondary DNS service for institutions connected to the GARR network upon request. To register a .it domain, at least two DNS servers (primary, secondary) are required. Institutions are guaranteed support for DNS configuration both during activation and for all service maintenance operations.

DNSSEC can be activated on .it and .eu domains already registered with GARR, a DNS Security extension that consists of a set of specifications aimed at adding a security layer to DNS.

statistics

Domain Name Registration for .IT

more

Domain Name Registration for .EU

more

AAMS filters

more

DNSSEC activation

more

REFERENCES AND INFORMATION

References and information

more

Organization data modification form

go to the form

Forms and Documentation

more

Statistics

more

FAQ

FAQs

Go to faqs

whois

whois

go to WHOIS

Go to LOCAL INTERNET REGISTRY - LIR

go to LIR

REGISTRAZIONE DI NOMI A DOMINIO .IT

Assignment of new domain names under the 'IT' ccTLD

Domain Name Registration for .IT

Any organization authorized to access the GARR network can request domain names from the GARR NIC

From 08/02/2011, the GARR-NIC has become a Registrar. Now, it's possible to manage the registration and maintenance procedures of ".it" domains synchronously on behalf of all entities belonging to the GARR Community.
The synchronous registration of a ".it" domain allows the GARR-NIC to complete, in real-time, both the procedures for updating already registered domains and for registering new domain names, without requiring the registering entity to send any paper documentation to the Registry

Request procedure

To register a new ".it" domain name, you need to::

  • To download the registration form for the request and maintenance of a domain
  • Submit the registration request signed by the Legal Representative (APA) of the requesting Entity .
  • The registration requests for a new '.it' domain name should be sent via email to This email address is being protected from spambots. You need JavaScript enabled to view it. and cc'd to: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Fill in by indicating:
    • In the request, you need to provide the details of the entity requesting the domain (registrant), the administrative contact for the domain (admin), and the technical contact (APM) for the domain, such as the DNS manager.
    • Within the form, there is a section dedicated to the authoritative nameservers for the domain name zone you intend to register. You must specify the primary nameserver and at least one secondary nameserver. If you do not have a secondary nameserver, you can request to use GARR's secondary DNS service.
    • The DNS must be configured in accordance with the specifications outlined in rfc1912
    • Before initiating a request for a new .it domain, it is recommended to read the service description and, in case of any doubts, contact the GARR NIC

Addresses in the .IT domain

Starting from July 11, 2012, it will be possible to register domain names in the .it level even using words with accents. For example, we could use web addresses that contain words like university, health, or city. Those that are technically referred to as Internationalized Domain Names (IDNs) will be accepted, meaning accented words and non-Latin names, including characters commonly used in French such as ç or in German such as ß.

We would like to inform you that there is no initial period allowing owners of names, trademarks, and logos to benefit from any sort of pre-emption right. Therefore, the assignment will be made on a first-come, first-served basis.

For users who are part of the GARR network, the rules for requesting domain name assignments remain unchanged. The request, signed by the Legal Representative of their organization (APA), must be sent as usual to the GARR NIC service.

Assignment of new domain names under the 'EU' ccTLD

 REGISTRAZIONE DI NOMI A DOMINIO .EU

Domain Name Registration for .EU

Any organization authorized to access the GARR network can request domain names from the GARR NIC

Before initiating a request for a new .eu domain, it is necessary to read the service description, and, in case of doubts, contact the GARR NIC

Request procedure

To register a new ".eu" domain name, you need to:

  • Read the documentation available in the Forms Section
  • To download the registration form for the Request and Maintenance of a domain.
  • The completed form with the registration request must be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it. and copied to This email address is being protected from spambots. You need JavaScript enabled to view it..

    Fill in by indicating:
    • Organization
    • Contact Person: First Name, Last Name
    • Phone
    • address
    • Valid Email Address. A valid email address is important, being the only means through which to contact you: it will be used as a communication tool. EURid reserves the right to revoke a domain name if not accompanied by a valid email address.
  • Registrations are made on a "first come, first served" basis, meaning that the Registry processes the registration of a domain name based on the first request received. The registration of a .eu domain name lasts for one year. Unless otherwise notified in advance by EURid through GARR-NIC, the domain name will be renewed upon its expiry.
  • A domain name must be unique. To check the availability of a name, use the WHOIS search tool .
  • Domain names must meet certain technical requirements:
    • at least 2 characters between 'a' and 'z'
    • numbers from '0' to '9' and the hyphen '-'
    • a maximum of 63 characters
    • must not begin or end with a hyphen
    • cannot contain a hyphen '-' in the third and fourth position.

In accordance with EU Regulation 733/2002 and CE Regulation 874/2004, certain names cannot be registered, and others are reserved for use by EU institutions or the governments of member states, EEA countries, and candidate countries.

The ability to use special Latin characters, as well as characters from the Greek and Cyrillic alphabets (without mixing different alphabets) for registering domain names under the .eu extension in Latin was introduced in December 2009. In 2016, EURid introduced the .eu extension in Cyrillic (.ею), and in 2019, the .eu extension in Greek (.ευ). With the introduction of these two new extensions, a rule was implemented stating that the alphabet used for the .eu extension must match the alphabet used for the domain name (latin.latin, cyrillic.cyrillic, and greek.greek).

For more information about .eu IDN domains, please visit these links:

EURid's Timeline

Domain names (IDNs)

Terms and condition for registration

At the time of registering a domain name, it is necessary to consent to the terms and conditions for end-users. This includes being bound to an extrajudicial resolution of disputes if a third-party claimant with recognized rights to the domain name alleges that your registration was made for speculative or abusive purposes. GARR-NIC will submit these conditions to you at the time of registration for formal signature. Non-compliance with these conditions may result in the loss of the domain name.

Update of the name server

our domain name will be active only after the EURid name server is updated. The update is performed five times a day. Of course, this will be possible only if GARR-NIC has also made the necessary changes.

Whois

Once registered, your domain name will be immediately stored in the WHOIS database. Some of your data will be publicly available through the WHOIS lookup function, which allows interested parties to find out who owns a specific domain name or associated website. Of course, the WHOIS database will be subject to restrictions to prevent misuse and comply with data protection requirements. Anyone accessing information through WHOIS will be subject to a disclaimer, which essentially states that the information cannot be used for commercial purposes.


Filtri AAMS

Inhibition in the DNS of unauthorized sites offering gambling and tobacco

AAMS Filters

GARR, for its institutional purposes, is the holder of the authorization granted by the Ministry of Economic Development to operate as the manager of the public network dedicated to the Italian academic and research community.

For this reason, it is subject to the provisions of the State Customs and Monopoly Agency, which require the inhibition of domain names related to unauthorized websites offering online gambling or tobacco and inhalation liquid products
The inhibition provisions are indeed an obligation for the entities holding the authorization granted by the Ministry of Economic Development to operate as managers of a public network.

The national list of companies authorized to provide electronic communication services to the public is available on the website of the Ministry of Economic Development.

Websites subject to inhibition

The list of websites subject to inhibition is available on the website of the Customs and Monopolies Agency, in the Monopolies section.

Certification Service

21 May 2024 | CS

 

Certification Service
CS

Contatti :  Certification Service

Support and Contacts

  +06 4962 2000
+39 050 221 3158
  This email address is being protected from spambots. You need JavaScript enabled to view it.

other contacts

GARR CS (Certification Service)

The GARR Certification Service provides free digital certificates, both personal and server types, to all institutions connected to the GARR network.

The certificates are issued by the Certification Authority HARICA through the GEANT Trusted Certificate Service

statistics

Types of Certificates Issued

more

Certificate Request

more

Documents

go to documents

GARR participates in the Trusted Certificate Service (TCS) promoted by Géant for the benefit of European research networks

Types of certificates issued

GARR participates in the Trusted Certificate Service (TCS)M promoted by Géant for the benefit of European research networks.

Through this service, GARR provides its community with digital x.509 certificates (also available in e-Science version, valid for authentication on GRID resources) issued by one of the major commercial Certification Authorities: HARICA, automatically recognized by nearly all existing web browsers.

  • SSL certificates: for server authentication and securing sessions with clients;

  • GRID certificates: for server and Grid service authentication (IGTF compliant);
  • Personal certificates and personal GRID certificates: for user authentication and securing email communications;
  • Code signing certificates: for software signing;
  • Document signing certificates: for authenticating documents created with Adobe PDF, Microsoft Office, OpenOffice, and LibreOffice.
Certificati personali

TCS Certificates

Certificate request and generation

  • Administrator: For managing requests and generating digital certificates, see the guide by GARR CS dedicated to service managers: https://tcs-docs.aai.garr.it
  • Users: For submitting certificate requests, please refer to the digital certificate managers within your organization.

Statistics

source: GARR annual report 2024 

/* body { font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif; min-height: 100vh; } */ .header { text-align: center; margin-bottom: 3rem; color: black; } .header h1 { font-size: 2.5rem; font-weight: 300; margin-bottom: 0.5rem; } .header p { font-size: 1.1rem; opacity: 0.9; margin-top: 0.5rem; } .chart-card { background: rgba(255, 255, 255, 0.95); backdrop-filter: blur(10px); border-radius: 20px; padding: 2rem; box-shadow: 0 8px 32px rgba(0, 0, 0, 0.1); border: 1px solid rgba(255, 255, 255, 0.2); transition: transform 0.3s ease, box-shadow 0.3s ease; margin-bottom: 2rem; } .chart-card:hover { transform: translateY(-5px); box-shadow: 0 12px 40px rgba(0, 0, 0, 0.15); } .chart-header { text-align: center; margin-bottom: 1.5rem; } .chart-title { font-size: 1.3rem; font-weight: 600; color: #2d3748; margin-bottom: 0.3rem; } .chart-subtitle { font-size: 0.85rem; color: #383b40; line-height: 1.4; } .chart-container { position: relative; height: 400px; margin-bottom: 1rem; } .controls { display: flex; justify-content: center; align-items: center; gap: 1rem; flex-wrap: wrap; margin-top: 1rem; } .download-btn { background: linear-gradient(135deg, #1e3c72 0%, #2a5298 100%); color: white; border: none; padding: 0.6rem 1.2rem; border-radius: 8px; font-size: 0.9rem; cursor: pointer; transition: all 0.3s ease; box-shadow: 0 4px 15px rgba(30, 60, 114, 0.3); } .download-btn:hover { transform: translateY(-2px); box-shadow: 0 6px 20px rgba(30, 60, 114, 0.4); } .stats-summary { background: rgba(255, 255, 255, 0.9); backdrop-filter: blur(10px); border-radius: 15px; padding: 1.5rem; } .stats-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 1rem; } .stat-item { text-align: center; padding: 1rem; border-radius: 10px; background: linear-gradient(135deg, #f7fafc 0%, #edf2f7 100%); } .stat-number { font-size: 1.8rem; font-weight: 700; color: #2d3748; } .stat-label { font-size: 0.9rem; color: #718096; margin-top: 0.25rem; } @media (max-width: 768px) { .header h1 { font-size: 2rem; } .chart-container { height: 300px; } body { padding: 1rem; } }

CS: Digital Certificates Issued

GARR's Certification Service issues digital certificates free of charge to its community in both personal and server versions. The chart shows the trend in the number of digital certificates issued.

Download Chart
// Color palette const colors = { primary: [ '#667eea', '#764ba2', '#f093fb', '#f5576c', '#4facfe', '#00f2fe', '#43e97b', '#38f9d7', '#ffecd2', '#fcb69f', '#a8edea', '#fed6e3' ] }; // Chart.js default options const defaultOptions = { responsive: true, maintainAspectRatio: false, plugins: { legend: { labels: { font: { size: 12, weight: '500' }, color: '#4a5568', padding: 15 } }, tooltip: { backgroundColor: 'rgba(0, 0, 0, 0.8)', titleColor: 'white', bodyColor: 'white', borderColor: 'rgba(255, 255, 255, 0.2)', borderWidth: 1, cornerRadius: 8, padding: 12 } } }; // Data definitions const certificatesData = { labels: ['2019', '2020', '2021', '2022', '2023', '2024'], data: [7288, 6664, 58182, 37753, 35307, 107252] }; // Chart instance let certificatesChart; // Initialize Certificates Chart function createCertificatesChart() { const ctx = document.getElementById('certificatesChart').getContext('2d'); certificatesChart = new Chart(ctx, { type: 'line', data: { labels: certificatesData.labels, datasets: [{ label: 'Digital Certificates Issued', data: certificatesData.data, borderColor: colors.primary[3], backgroundColor: colors.primary[3] + '20', borderWidth: 3, fill: true, tension: 0.4, pointRadius: 6, pointHoverRadius: 8, pointBackgroundColor: colors.primary[3], pointBorderColor: '#ffffff', pointBorderWidth: 2 }] }, options: { ...defaultOptions, scales: { y: { beginAtZero: true, title: { display: true, text: 'Certificates' }, ticks: { callback: function(value) { if (value >= 1000) { return (value / 1000) + 'K'; } return value.toLocaleString(); } } }, x: { title: { display: true, text: 'Year' } } } } }); } // Download handler document.getElementById('downloadCertificates').addEventListener('click', () => { const link = document.createElement('a'); link.download = 'cs-digital-certificates-issued.png'; link.href = certificatesChart.toBase64Image(); link.click(); }); // Update stats function updateStats() { const totalCertificates = certificatesData.data.reduce((a, b) => a + b, 0); const maxYear = certificatesData.labels[certificatesData.data.indexOf(Math.max(...certificatesData.data))]; const maxValue = Math.max(...certificatesData.data); const growth2024 = ((certificatesData.data[5] - certificatesData.data[4]) / certificatesData.data[4] * 100).toFixed(1); const avgPerYear = Math.round(totalCertificates / certificatesData.data.length); const stats = [ { label: 'Total Certificates (2019-2024)', value: totalCertificates.toLocaleString() }, { label: 'Certificates 2024', value: certificatesData.data[5].toLocaleString() }, { label: 'Peak Year', value: maxYear + ' (' + maxValue.toLocaleString() + ')' }, { label: '2024 Growth', value: '+' + growth2024 + '%' }, { label: 'Annual Average', value: avgPerYear.toLocaleString() }, { label: 'Minimum (2020)', value: certificatesData.data[1].toLocaleString() } ]; document.getElementById('statsGrid').innerHTML = stats.map(stat => `
${stat.value}
${stat.label}
` ).join(''); } // Initialize chart createCertificatesChart(); updateStats(); // Add hover effects document.querySelector('.chart-card').addEventListener('mouseenter', function() { this.style.transform = 'translateY(-8px)'; }); document.querySelector('.chart-card').addEventListener('mouseleave', function() { this.style.transform = 'translateY(0)'; });

For more information about the services or to request activation

Contact us

eduVPN privacy policy

27 March 2025 | eduVPN

go to eduvpn webpage

This is the privacy statement of eduVPN, a service provided by GARR, the National Research and Education Network of Italy. By choosing to use eduVPN, you acknowledge that you have read, understood, and agree with this privacy statement and GARR's Acceptable Use Policy. GÉANT, the cooperation of European National Research Networks, facilitates the eduVPN service and has a privacy overview published here https://www.eduvpn.org/privacy-overview/.

1. Overview and Service Description

GARR offers the eduVPN service to enable students, faculty, and researchers to securely and seamlessly connect to the internet, including over public networks or when working outside their institutions. eduVPN has been designed with privacy and security in mind since the very beginning because these two aspects are considered inseparable within the eduVPN service.

GARR collects, stores and logs certain data to provide and ensure the proper operation of eduVPN. We also use the data for auditing and analysis purposes to maintain, protect and improve the service. Our principles regarding data collection are:

  • Minimization: GARR collects only the personal data necessary to operate the service.
  • Purpose Limitation: Personal data are used solely for the purposes for which they were collected.
  • Trust: GARR does not sell personal data to third parties and does not access or monitor the content of VPN traffic except for limited purposes related to debugging and secure maintenance operations.
  • Transparency: GARR is transparent about the processing of personal data and logging.

The legal ground for processing personal data is GARR's legitimate interest in providing the eduVPN service and preventing misuse of the GARR network. Users have the right to inspect the personal information and the data that are collected to provide the service, and, in some cases rectify it, request its deletion, or restrict its processing. Requests can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.. In case of disagreement with GARR's handling of personal data, users may file a complaint with the Italian Data Protection Authority.

2. Detailed Information

2.1 Contacts

The Data Controller for this service is Consortium GARR, Via dei Tizii, 6 - I-00185 Roma - Italy. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

The Data Protection Officer (DPO) is Davide Vaghetti. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

2.2 Jurisdiction and Supervisory Authority

This service falls under the jurisdiction of the Italian Data Protection Authority: https://www.garanteprivacy.it.

2.3 Categories of Processed Personal Data

GARR collects and logs personal data and user traffic for the operation of the eduVPN service.

2.3.1 eduVPN Service Logs

To provide and debug the eduVPN service, GARR collects the following user data:

  • Used profile (e.g., 'Secure Internet')
  • UserID (e.g., 'b466f1047193791ga9aop7224a98fd24a1ce4551')
  • Configuration file name (e.g., 'Android_1478521025')
  • Assigned VPN IP addresses (e.g., '131.114.20.11 and 2001:610:188:71::1008')
  • Connection start timestamp (e.g., '2025-01-01 13:17:19')
  • Connection end timestamp (e.g., '2025-01-01 13:23:40')

These logs are retained for 180 days.

2.3.2 Access Logs

All client requests are logged by the access logs of the web server of the eduVPN service to be able to provide, secure, and debug the service. The collected information are:

  • Real IP address of the visitor
  • Timestamp of the request
  • Client request line (e.g., 'GET / HTTP/1.0')
  • Status code returned by the server (e.g., 200, 404)
  • Response size in bytes
  • Requested page/URL

These logs are retained for 180 days.

2.3.3 Error Logs

In case of errors, GARR collects the following information:

  • Timestamp of the error
  • Error category (low - severe)
  • Client's IP address
  • Error code or message

These logs are retained for 180 days.

2.3.4 User Traffic Logging

While GARR does not actively monitor or view the content of user traffic under normal conditions, user traffic (including traffic content) may be logged in specific cases for debugging and maintenance purposes. These logs are treated with strict confidentiality and are only accessed for the necessary duration to resolve technical issues.

2.3.5 Statistics

eduVPN servers generate general, anonymous statistics such as:

  • Total number of unique users
  • Highest number of concurrent connections

No personal data are included in these statistics.

2.4 Purpose and Legal Ground for Processing Personal Data

GARR offers the eduVPN service to enable students, faculty, and researchers to connect to the internet securely and seamlessly, even when using public networks or working outside their institution.

GARR processes the personal data outlined above to provide the eduVPN service. The legal ground for this processing is GARR's legitimate interest in ensuring the service functions correctly, maintaining its security, and preventing abuse on the GARR network.

2.5 Third Parties to whom the data are communicated

GARR does not share personal data with third parties for commercial purposes. However, since user authentication is handled by the user's Home Organization, it will be aware that the user accessed the eduVPN service.

For purposes related to the legitimate interests of the Controller or the fulfilment of legal obligations, some log data may be processed by third parties (e.g., CERT, CSIRT, or Judicial Authorities).

2.6 User Rights

Users have the right to inspect the personal information and the data that are collectected to provide the service and, in some cases, the user can rectify or delete the data and or restrict the processing of the data. The user may also object to the the processing of the personal information.

Requests can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it..

If users do not agree with how GARR handles personal data, they have the option to file a complaint with the Italian Data Protection Authority.

go to eduvpn webpage

eduVPN

25 October 2024 | eduVPN

eduVPN

Contacts

Contacts

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Media kit

eduVPN

eduVPN is a service designed for students, faculty, and researchers to connect to the internet securely and seamlessly, even when using public networks or working outside their institution.

With eduVPN, you can set up a virtual private network (VPN) that creates an encrypted connection, allowing direct and safe access to networks. This ensures a fast, secure connection, protecting your internet traffic from potential interception.

eduVPN also enables access to the GARR network from outside Italy or lets you connect to other research networks abroad that participate in the service.

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what is eduVPN?

what is a VPN?

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eduVPN for researchers

eduVPN for researchers

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Download the eduVPN client app

Download the eduVPN client app

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An international community project

An international community project

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eduVPN for institutions

eduVPN for institutions

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what is a VPN?

VPN or Virtual Private Network

A VPN, or Virtual Private Network, is a tool that establishes a secure connection between a user’s device—such as a computer, tablet, or smartphone—and a remote server over the internet. By using a VPN, all transmitted data is encrypted, making it unreadable to anyone attempting to intercept it. This is especially useful when browsing on public networks (like Wi-Fi in airports, malls, or cafes), where data is more exposed. A VPN also hides the user’s IP address, adding an extra layer of privacy and security. This process safeguards browsing activity, ensuring that data remains private and protected from hackers or anyone attempting to track online behavior.

EduVPN for researchers

Secure Internet

eduVPN Secure Internet is a national service managed and provided directly by GARR. It is a service dedicated to students, teachers, and researchers who, through the IDEM credentials provided by their organization, can easily access reliable networks (global research networks) avoiding connecting to public Wi-Fi hotspots.

A VPN is especially useful for the education and research community and offers several advantages.

Protection on public and unsecured networks: When studying or conducting research off-campus, many people rely on public Wi-Fi networks in places like libraries, cafes, or airports, which are often vulnerable to cyber attacks. A VPN helps protect personal and research data while browsing, ensuring that sensitive information and login credentials are encrypted and protected from potential interception.

Unrestricted access to international resources: Certain research tools and educational content may only be accessible from specific regions. A VPN can help bypass these geographic restrictions, allowing students and researchers to access international academic resources and relevant information, enhancing the effectiveness and quality of their work.

Secure collaboration and data transfer: Conducting research and collaborating often requires sharing files or discussing data and findings. A VPN ensures these communications and data transfers are secure, providing added peace of mind for those handling sensitive projects requiring discretion and confidentiality.

International mobility: For researchers in particular, a VPN allows access to the same university resources while traveling, enabling them to work securely and continuously even off-campus and during international mobility periods

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EduVPN for institutions

Institute Access

With eduVPN, organizations connected to the GARR network have the opportunity to provide their employees, students, and researchers with access to a private corporate network for accessing resources located within the local network.

To use the service in "Institute Access" mode and ensure access to the company VPN, the organization must take care of the configuration procedures on its own following the instructions on the website https://www.eduvpn.org/how-to-deploy-eduvpn

EduVPN

eduVPN

An international community project

eduVPN was established in 2015 as a project of the Dutch research network SURF, which continues to play a leading role in the development of the service.

Within the international community, the service has expanded widely to over twenty countries.

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