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Network Operations Center

Network Operations Center


  monday - friday | 8:00 - 20:00

  +06 4962 2550
  This email address is being protected from spambots. You need JavaScript enabled to view it.

NOC (Network Operations Center)

The GARR service is responsible for managing and operating the network infrastructure, handling fault management, activating new connections, and collecting and publishing traffic statistical data.

The GARR NOC is responsible for managing the GARR network infrastructure and ensuring its efficient operation.





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We manage the GARR network infrastructure to ensure its efficient operation


GINS (GARR Integrated Networking Suite)

GINS is a software suite that includes tools for network issue diagnostics and tracking, traffic statistics acquisition and visualization, and network activity reporting.

The status and performance of the GARR network are constantly monitored to ensure the most efficient service possible to the Italian University and Research community. GINS provides online public statistics and customized access for individual organizations.


It performs continuous monitoring of the infrastructure and network performance.
It analyzes and resolves issues related to network software, hardware, services, and applications.


Alarm Management and Activations

It interacts with telecommunication operators for alarm management and user connection activation at the RCs.
It tracks network incidents and maintenance through trouble tickets.

Trouble Ticket System


It performs IP routing functions on the components of the national network infrastructure (including international links and peering connections with NAPs and ISPs) and implements routing policies on the routers in harmony with the defined topology and functionalities.

It serves as the primary point of contact for network users and NOCs of other networks.


It carries out scheduled maintenance, network migrations, coordinates field technician interventions when necessary, provides user support in configuring their network devices, keeps network infrastructure documentation up to date, and produces regular reports on network operation.


Configures Concentration Routers to accommodate User Router (UR) connections, in coordination with telecommunications operators. Interacts with the technical departments (NMC) of TLC Operators and the TAC (Technical Assistance Center) of network equipment vendors. Tests and activates new optical/IP circuits and services.

Network technologies Network map


Filter network traffic in case of security incidents and DoS attacks in close collaboration with GARR-CERT

Integration with European networks

It interacts with the GÉANT Pan-European network NOC for the management of international connectivity.

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The trouble ticket system allows tracking of all interventions involving service interruptions, software/hardware updates, and maintenance of GARR equipment and lines.

Trouble tickets are issued and managed by the NOC in response to:

  • Identification of an issue following an alarm generated by NOC monitoring procedures
  • Identification of an issue by the NOC
  • Notification from an APM (Access Port Manager) of GARR network users
  • Notification from telecommunication operators

The NOC monitors the evolution of the issue and provides appropriate updates following relevant status changes. Upon completion of operations, the trouble ticket is closed, reporting details about the nature of the intervention/problem.
The responsible individuals for access to the GARR network are informed of the existence of an issue by sending an email to the APM mailing list for every opening/modification/closure of a trouble ticket.
The names of the Access Port Managers (APMs) are communicated to the NOC by the GARR Directorate.

Who can contact the NOC

The GARR NOC can only be directly contacted by the GARR users' Access Port Managers (APMs).

Each APM represents a single entity/institution connected to GARR and is responsible for managing the configuration of the user router through which access to GARR is established. They also interact with the NOC whenever issues arise with the connections that affect this access.

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End-to-end connectivity services to establish direct, physical, or virtual links


Upon request, GARR provides end-to-end connectivity services to establish direct, physical, or virtual links between two or more locations in order to extend its data centers geographically or to segregate data from specific applications and share resources transparently.

 Dedicated connectivity is a fee-based service.

Dark fiber

Most accesses are implemented using DF (dark fiber) between the Point of Presence (POP) and the user's site or on GARR transmission infrastructure. In case of unavailability of one of these methods, transport is carried out via Lambda Wave or through SDH mode accesses, implemented on operator circuits.


According to the requirements, it is possible to perform upgrades to 1-10 Gbps or multiples, up to 100 Gbps.

Types of connections


It constitutes the basic connectivity for access and is usually implemented through a point-to-point connection between the site and the nearest GARR POP. If necessary, it is possible to configure accesses on different POPs to ensure connectivity in case of a fault on the primary link. Through appropriate rerouting protocols, traffic can be moved to the functioning link.


It is a Layer 3 Virtual Private Network (VPN) service. User traffic can be securely transported between the various locations of an organization over a public network. This type of service is requested, for example, by organizations with distributed offices nationwide that need to communicate securely over proprietary networks, separate from public ones.


It is a Layer 2 Virtual Private Network (VPN) service. The principle is the same as L3VPN but in this case, it is applied at Layer 2 (data link).


It is an Ethernet-based service that provides a Layer 2 (data-link layer) point-to-multipoint virtual private connectivity (LAN-type). VPLS allows devices located in geographically distinct sites to be connected to the same Ethernet LAN network. From the device's perspective, it will appear directly connected to the remote device even though it is traversing the backbone network.


End-to-end connections are direct links between two points in the network. These connections can terminate either on routers, thus traversing the IP network, or on transmission equipment, thus traversing the optical network. Logically, they can be represented as a cable that interconnects two points (sites) of the network, carrying only the traffic from site A to site B and vice versa.
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NOC Team

Asia Marinelli

Asia Marinelli

Fabrizio Bataloni

Fabrizio Bataloni


Luna Nike Mora

Agostino Tasca

Agostino Tasca

Tiziano Capircio

Tiziano Capircio

Marco Parisi

Marco Parisi

Lorenzo Ercoli

Lorenzo Ercoli

Manuel Petrianni

Manuel Petrianni

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For more information about the services or to request activation